Voice Systems (phones, faxing, voicemail)
CTRL ALT IT Portal
Legacy EOD Portal
Remote Desktop Services
Scan to Email relay
Priority Care Center
Federal Way Smiles
Hazel Dell Smiles
Optima Dental Kirkland
Optima Dental Spa Bellevue
Optima Dental Spa Gig Harbor
Optima Dental Spa Portland
Optima Dental West Salem
Sedro Woolley Smiles
Technical Support Office
On Friday January 20th starting at 8 AM we will be performing Maintenance in Eugene. During this maintenance, remote access to systems will be unavailable.
We expect maintenance to last approximately 2 hours.
10:30 AM - The maintenance is nearly complete, but we have been stuck on hold with Patterson for 30 minutes now.
10:35 PM - Patterson is currently troubleshooting an issue with their software.
1:30 PM - Patterson continues to troubleshoot the issue with their application. We have no ETR at this time.
2:15 PM - Service restored
We are aware of an outage affecting the Lacey office and are waiting for staff to call in to perform additional troubleshooting.
9:52 AM - Staff have reached out and are restarting equipment. We expect service to be restored within the next 5 minutes.
9:58 AM - Service restored.
Monitoring systems have alerted us to a Comcast outage affecting the Lynnwood office. We are investigating.
12:19 PM - Service restored
We are aware of an outage affecting the Lebanon office are are investigating.
1:45 PM - A switch has failed in Lebanon that is affecting phones at the office. A replacement switch has been shipped. We expect service to be restored by approximately 10 AM tomorrow.
9:50 AM - The replacement switch has been delivered. We are working to replaced failed equipment and expect services to be restored by 10:30 AM.
10:10 AM - Service restored
Offices that received new HP copiers are reporting problems with the scan-to-email functionality. We are aware of the issue and have reached out to the vendor for a fix. At this time, we have no ETR as the vendor will “call us back soon”.
4:25 PM - Services restored