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Monitoring systems are reporting a Comcast outage affecting Longview and the Call Center. We are investigating.
12:35 PM - Longview and the Call Center have recovered and gone back down 4 times over the last 35 minutes. Comcast is continuing to investigate.
12:42 PM - Comcast is now reporting an outage affecting multiple customers in the Longview area. They have no ETR at this time.
1:05 PM - Comcast is scheduling a technician to check equipment on-site. They are expected to arrive between 10 AM and 12 PM on Thursday June 2nd.
Down
Monitoring systems are reporting severely degraded internet services to Hazel Dell / LIFT. This is resulting in slow remote access to Hazel Dell / LIFT, and degraded phone service to Hazel Dell / LIFT. The EOD Portal is also unavailable. Remote Desktop users may get warnings about Remote Desktop Licensing.
Comcast is aware of the issue and has a technician scheduled between 9 AM and 11 AM today.
12:15 PM - Comcast has been on-site for a while and continues to work on the issue. There is no ETR at this time.
2:00 PM - Services restored
Down
Monitoring systems are reporting severely degraded internet service to Hazel Dell / LIFT. This may result in slow remote access to Hazel Dell / LIFT, and issues with phone service at Hazel Dell / LIFT. The EOD Portal is also affected.
Comcast is working to resolve the issue.
09:00 AM - Service appears to have returned to normal, however due to the frequency of this issue, Comcast is sending a technician out to replace equipment at 3 PM today.
10:30 AM - Service is degraded again. Comcast is still scheduled to arrive at 3 PM today to resolve the issue.
4:40 PM - Comcast is working to replace equipment. They expect service to be down for approximately 30 minutes.
5:05 PM - Service restored
Down
We have received multiple reports of voice issues when making calls into the southern Oregon area. We are investigating.
10:45 AM - Comcast is investigating the issue. Unfortunately they do not prioritize these types of issues and they expect to have someone reach out with a resolution by Monday morning.
6:24 PM - Service Restored
Disrupted
LIFT and Hazel Dell are down due to a Comcast outage. Comcast expects service to be restored by approximately 4 PM.
3:25 PM - Service restored
Down
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